Principal Engagement Manager
Assured Insurance Technologies
Assured is on a mission to modernize insurance. Claims processing (i.e. should we pay this claim?), while often overlooked, is the foundation of the entire industry. It’s currently highly manual, involving phone calls, faxes, and gut instinct—costing tens of billions of dollars a year. We can do better.
At Assured, we provide large insurers with the software solutions they need to win in a modern, technology-driven world. From self-service claim filing software to backend fraud detection, we’re the engine that powers claims processing for some of the largest insurers in the world.
The challenges we face are deep and diverse—from creating digital experiences that provide comfort and clarity to claimants at their most stressed and vulnerable to orchestrating large-scale ML-driven decision-making on billions of dollars of claims payments, life at Assured is dynamic, collaborative, and rewarding.
We are looking for an experienced Senior Engagement Manager to join our growing team.
The Principal Engagement manager will report to the Director of Client Engagement and will be focused on driving the best outcomes with our customers. This role is a valuable customer partner and will work closely with our Executive Leadership, Engineering and Sales teams to provide solutions to technical problems.
🤝 Provide an excellent customer experience during implementation and post-implementation.
🚗 Own and drive resolution to complex scenarios and technical issues, work with engineering, product, and sales to ensure customer satisfaction.
🛠️ Work closely with customers to establish the best usage and understanding of the platform and keep them up-to-date on new product releases.
🧠 Become the “Voice of the Customer” and help identify, communicate, and deliver on opportunities to improve our ability to support and enable our customers, including new processes, tools, or product enhancements.
📅 Relevant work experience supporting enterprise customers with a complex product.
✨ An excellent blend of communication and technical skills and enjoy being in a customer-facing role.
🗣️ Experience managing $MM ACV enterprise clients with "white glove" service
🎨 Project Management skills and can stay on task, but also not afraid to pivot quickly and reprioritize.
💪 Strong sense of urgency and commitment to positive customer outcomes.
💻 Technical background/experience with interacting with APIs and integrations and the ability to review JSON files to uncover and communicate issues with the code.
❕Excited about working in a fast-paced, venture-backed startup.
➕ Industry knowledge and experience is a plus.