Portfolio Company Job Opportunities

Guest Experience - Remote

Local Kitchens

Local Kitchens

Posted on Monday, October 4, 2021
About Us:
Local Kitchens helps the best local restaurants expand to new cities with our network of micro food halls. We are shaping the path of a $900bn restaurant industry to go digital while bringing high-quality food options to families in every neighborhood. Today, we are operating in the SF Bay Area, Sacramento, and Orange County regions, and rapidly expanding throughout California in 2023.
Our team was on the founding team at DoorDash and we are well-capitalized by tier 1 venture capital investors and angels like David Novak (CEO/Founder of Yum Brands), Tony Xu (CEO of DoorDash), and Jack Dorsey (CEO of Square/Twitter). Read more about us in QSR Magazine, QSR Web, and in the SF Business Times.
About the Role:
We are looking for a highly motivated and passionate individual to join our Guest Experience team and primarily assist our beloved Guests via text, email and phone! Even though this is a remote role, we are building a team that is communicative and inclusive. Our Team is empowered to do all they can to help Guests feel heard. In short, you’ll confront the following challenge: how can I create a fantastic, memorable experience for Local Kitchens Guests?
About the Team:
This role is in our Guest Experience team with team members located all over the US and with diverse backgrounds. We work hard to maintain a positive environment. Everyone joined Local Kitchens because they are passionate about going above and beyond for Guests and they stay because of our epic culture.
At this time, the position will be Saturdays only, with an opportunity for extra hours through covering days off requests from our other team members. Flexible weekend and evening availability is required, with occasional late-night (8p-2a) availability preferred.

About You:

  • Love helping people, are empathetic and go above and beyond to connect with Guests.
  • Excited to work at a fast-growing, constantly evolving start-up company
  • Smart, incredibly organized, and driven towards excellence
  • A naturally friendly person who loves interacting with people Work well under pressure
  • Able to monitor multiple channels and switch between tabs while staying on task
  • Positive and willing to take on any task big or small
  • A team player who takes pride in everything they do
  • You have a laptop with minimum computer specs: 4GB RAM, 1440x900 VDR, Windows 7 or higher (PC), Mac OS X 10.6 Snow Leopard

What You’ll Do:

  • Provide magical support to our Guests via text and email using the Kustomer platform
  • Reply to business reviews on Yelp and Google My Business, as well as through our internal review process
  • Exceed Guest expectations by developing creative solutions to problems and working across teams to solve them
  • Stay up to date on evolving processes in order to most accurately assist and support our Guests and Kitchen Teams
  • Think of fun and innovative ways to go above and beyond for Guests
  • Facilitate the feedback loop with other internal teams such as Engineering, Kitchens, and Marketing

Extra Credit:

  • Proficiency with the Kustomer platform and Google Suites

Check Us Out in the Media:

Please only apply if you are located in:
New York
North Carolina
This is an opportunity of a lifetime! Local Kitchens is being built by some of the best in the world including the first few employees at DoorDash and Momofuku. We are backed by some of the best investors in the world. We have set out to work as hard as humanly possible, to work as a team, and to serve local communities with the best selection of food and the best employment opportunities. If you're someone who is looking for a career-defining opportunity, someone who is willing to grind it out day after day, someone who has enthusiasm for guests and partners - we want to hear from you.
For more insight about Local Kitchens, visit our website https://www.localkitchens.com/ and follow us on instagram @eat.local.kitchens.