<main> <section> <div> <div> <div> <span>Colombia-Bogotá</span> <span>·</span> <span> Hybrid </span> </div> <h1><span>Managed Services Manager</span></h1> <h2>Nue.io is a fast-growing revenue lifecycle platform that manages the entire quote-to-revenue lifecycle for any revenue model. Join us to redefine revenue operations and drive our growth story.</h2> <div> </div> </div> </div> <div></div> </section> <section> <div> <p><strong>Why you'll love this NUE opportunity!</strong><br>We’re looking for an experienced and enterprise-ready leader to build a Managed Services function. This role is responsible for driving the success of a customer portfolio, leading and scaling a high-performing team, and ensuring our customers achieve meaningful outcomes through our evolving platform.</p> <p dir="ltr">You will own the <strong>Nue’s Managed Services</strong> <strong>operating model</strong> for long-term customer engagements (defining playbooks, SLAs, and quality bars), while acting as a <strong>hands-on leader.</strong> You lead through influence <strong>and </strong>roll up your sleeves to ensure outcomes across the portfolio.</p> <p dir="ltr">Your team owns ongoing operations, such as enhancements, change requests, data/admin tasks, minor integrations. Your team will deliver to SLAs while driving measurable outcomes (adoption, stability, and cost-to-serve). You’ll be accountable for capacity, quality, and margin across a portfolio of managed contracts.<br></p> <hr> <p><strong>Key Responsibilities</strong></p> <ul> <li> <strong>Own delivery &amp; SLAs:</strong> Run the Managed Services portfolio with clear response/resolution SLAs, incident/change governance, and executive-ready status reporting.</li> <li> <strong>Lead the program:</strong> Define playbooks, runbooks, and quality bars (“definition of done”).</li> <li> <strong>Plan capacity &amp; margin:</strong> Forecast demand, schedule resources, manage utilization, and hit gross margin and renewal targets.</li> <li> <strong>Standardize the model:</strong> Package services (tiers/SKUs), define intake → prioritize → deliver → review loops, and drive automation/self-service.</li> <li> <strong>Partner &amp; escalate:</strong> Coordinate with Support, Product, and Engineering on escalations, fixes, and roadmap dependencies.</li> <li> <strong>Customer health:</strong> Maintain customer status cadence; surface risks, upsell/cross-sell opportunities, and expansion SOWs.</li> <li> <strong>Hands-on execution: </strong>Support the team with best practices, help with testing and sign off on “definitions of done”, troubleshoot and reproduce issues, build new products and pricing with the team. </li> </ul> <hr> <p><strong>Required Skills and Experience</strong><strong><br></strong></p> <ul> <li dir="ltr"><p dir="ltr">6+ years in post-sales services (Managed Services, Professional Services, or TAM) with 2+ years leading delivery teams.<br></p></li> <li dir="ltr"><p dir="ltr">Proven track record running <strong>SLA-based</strong> programs and multi-customer portfolios (capacity planning, utilization, margin).<br></p></li> <li dir="ltr"><p dir="ltr">Strong customer communication—exec-level status, RCA write-ups, and crisp decision docs.<br></p></li> <li dir="ltr"><p dir="ltr">Process/ops mindset: you build durable playbooks, KPIs, and continuous improvement loops.<br></p></li> <li dir="ltr"><p dir="ltr">Familiarity with revenue operations domains (CPQ, subscriptions, invoicing) and Salesforce-adjacent work.</p></li> </ul> <ul> </ul> <hr> <p><strong>Nice to Have</strong></p> <ul> <li dir="ltr"><p dir="ltr">Experience with AI-assisted operations, leveraging AI tools and agents to ensure process efficiencies.<br></p></li> <li dir="ltr"><p dir="ltr">Hands-on comfort with Jira/Intercom, Salesforce, and basic data tooling (SQL/ETL).<br></p></li> <li dir="ltr"><p dir="ltr">Consulting background with packaged service offerings and SOW creation.</p></li> </ul> <ul> </ul> <hr> <p><strong>What We Offer</strong></p> <ul> <li>Competitive salary and benefits package.</li> <li>Opportunity to work in the dynamic and innovative Silicon Valley tech ecosystem.</li> <li>The opportunity to <strong>shape the future of Nue’s Managed Services </strong>operations.</li> <li>A leadership role with real impact on customer implementations and long-term success.</li> <li>A fast-paced, innovative startup environment with room for growth and experimentation.</li> <li>Collaboration with passionate teammates across engineering, product, and customer success.</li> </ul> </div> </section> <section> <div> <dl> <dt>Locations</dt> <dd> Colombia-Bogotá </dd> <dt>Remote status</dt> <dd> Hybrid </dd> </dl> </div></section> <section id="section-818765"> </section> <section id="section-818766"> </section> <section> <div> <div> <h2><span>About Nue.io Careers</span></h2> <div> <p>We believe that the right way to accelerate business results is by giving go-to-market teams <em>agility </em> - to sell and monetize ANY revenue model, across ANY channel, with complete and accurate revenue visibility end-to-end. </p> <p><br>This requires a truly disruptive product and innovative team - we’re bringing CPQ, Billing, Revenue Lifecycle Management, and Revenue Analytics under one platform, upleveling teams and companies with pricing and billing agility, and revenue intelligence.</p> </div> </div> <div> <div> <span> Founded in </span> 2019 </div> </div> </div> </section> <section> <div> <div> <div> <div> <span>Colombia-Bogotá</span> <span>·</span> <span> Hybrid </span> </div> <h1><span>Managed Services Manager</span></h1> <h2>Nue.io is a fast-growing revenue lifecycle platform that manages the entire quote-to-revenue lifecycle for any revenue model. Join us to redefine revenue operations and drive our growth story.</h2> </div> </div> </div> </section> <div> </div> </main>