<div><div> <div><div><div> <div contenteditable="false"></div> <div></div> </div></div></div> <div><div><div> <div contenteditable="false">Location: Nashville or New York City</div> <div></div> </div></div></div> <div><div><div> <div contenteditable="false"></div> <div></div> </div></div></div> <div><div> <h4 contenteditable="false"> <span role="img" aria-label="👀">👀</span> <span>WHY WE’RE LOOKING FOR YOU</span> </h4> <div></div> </div></div> <div><div><div> <div contenteditable="false">At Ducky, we're dedicated to radically changing the approach companies take in supporting their customers. Despite seismic technology shifts over the past decades, today's customer support systems remain largely unchanged, while customer expectations have increased drastically. Ducky represents a significant leap forward, offering a solution that's faster, simpler, and smarter. By integrating with data repositories, managing internal knowledge, and leveraging machine learning, Ducky streamlines support processes through efficient automation, fundamentally changing the way agents assist customers.</div> <div></div> </div></div></div> <div><div><div> <div contenteditable="false"></div> <div></div> </div></div></div> <div><div><div> <div contenteditable="false">The team is made of exceptional individuals from the likes of Lyft, Alto IRA, and Scale AI. We have a shared commitment to swift execution, a passion for software craftsmanship, and an unwavering focus on quality. We are makers at heart and proud of the work we produce.</div> <div></div> </div></div></div> <div><div><div> <div contenteditable="false"></div> <div></div> </div></div></div> <div><div> <h4 contenteditable="false"> <span role="img" aria-label="🧠">🧠</span> WHAT YOU’LL DO</h4> <div></div> </div></div> <div><div><div> <div contenteditable="false">Ducky is a new toolset for customer support with machine learning at the core. You will develop features that improve the productivity of the end user by building novel human-ML interactions that require both attention to detail and creative thinking.</div> <div></div> </div></div></div> <div><div><div> <div contenteditable="false"> Ducky is built primarily in TypeScript and Python. We use Next.js and Flask on the backend and React on the frontend. You will bring your experience and expertise to impact our codebases. You’ll also engage in technical decision-making with the team, participate in planning, and own features from idea to delivery.</div> <div></div> </div></div></div> <div><div><div> <div contenteditable="false"></div> <div></div> </div></div></div> <div><div> <h4 contenteditable="false"> <span role="img" aria-label="🤝">🤝</span> <span>WHO YOU’LL WORK WITH</span> </h4> <div></div> </div></div> <div><div><div> <div contenteditable="false">As an Engineer at Ducky, you’ll collaborate closely with our designer, other engineers, and co-founders. We are a passionate and motivated team that emphasizes communication, collaboration, and compassion. To strengthen our bonds and foster creativity, we regularly organize offsite activities. These experiences not only bring us together but also spark new ideas and fresh perspectives.</div> <div></div> </div></div></div> <div><div><div> <div contenteditable="false"></div> <div></div> </div></div></div> <div><div> <h4 contenteditable="false"> <span role="img" aria-label="🏗️">🏗️</span><span> IN THIS ROLE, YOU’LL</span> </h4> <div></div> </div></div> <div><div> <div contenteditable="false"><div></div></div> <div><div> <div contenteditable="false">Help define the roadmap and architecture based on technology and business needs</div> <div></div> </div></div> </div></div> <div><div> <div contenteditable="false"><div></div></div> <div><div> <div contenteditable="false">Build and maintain a unified data ETL pipeline that integrates a variety of knowledge sources, ensuring seamless data flow and accessibility.</div> <div></div> </div></div> </div></div> <div><div> <div contenteditable="false"><div></div></div> <div><div> <div contenteditable="false">Improve the quality of our ML systems, including search and response generation, by refining algorithms and optimizing performance.</div> <div></div> </div></div> </div></div> <div><div> <div contenteditable="false"><div></div></div> <div><div> <div contenteditable="false">Introduce new methods for measuring user behavior and develop data pipelines that provide actionable insights, helping to drive product improvements.</div> <div></div> </div></div> </div></div> <div><div> <div contenteditable="false"><div></div></div> <div><div> <div contenteditable="false">Fix customer issues by diagnosing problems and implementing effective solutions.</div> <div></div> </div></div> </div></div> <div><div> <div contenteditable="false"><div></div></div> <div><div> <div contenteditable="false">Work on improving the platform’s scalability, responsiveness, and reliability.</div> <div></div> </div></div> </div></div> <div><div> <div contenteditable="false"><div></div></div> <div><div> <div contenteditable="false">Help interview and recruit future engineers.</div> <div></div> </div></div> </div></div> <div><div><div> <div contenteditable="false"></div> <div></div> </div></div></div> <div><div> <h4 contenteditable="false"> <span role="img" aria-label="🥷">🥷</span> <span>THE SKILLSET YOU'LL BRING</span> </h4> <div></div> </div></div> <div><div> <div contenteditable="false"><div></div></div> <div><div> <div contenteditable="false">4+ years experience in professional software development, ideally some of which you’ve spent in startups.</div> <div></div> </div></div> </div></div> <div><div> <div contenteditable="false"><div></div></div> <div><div> <div contenteditable="false">Experience in TypeScript.</div> <div></div> </div></div> </div></div> <div><div> <div contenteditable="false"><div></div></div> <div><div> <div contenteditable="false">Experience in system design and architecture.</div> <div></div> </div></div> </div></div> <div><div> <div contenteditable="false"><div></div></div> <div><div> <div contenteditable="false">Experience owning technically challenging projects from idea to efficient execution, with high quality and reliability.</div> <div></div> </div></div> </div></div> <div><div> <div contenteditable="false"><div></div></div> <div><div> <div contenteditable="false">Experience with cloud based infrastructure such as GCP and Vercel.</div> <div></div> </div></div> </div></div> <div><div> <div contenteditable="false"><div></div></div> <div><div> <div contenteditable="false">Ability to make technical decisions quickly and communicate to the wider team.</div> <div></div> </div></div> </div></div> </div></div>